Cancellation Policy

Participant Cancellations

We never want to keep your money without delivering any value to you. However, as we get closer to a course, we do have financial commitments that we cannot undo on short notice. Our refund policy is therefore generally applied as follows, and it is always good to contact us and talk it through with us so that we can find a good solution:

Up to 60 days before a course

  • Full refund for all payments made to us (we will not reimburse your travel).
  • Or you can defer your attendance and join a later course.

59 to 15 days before a course

  • Refunds are not generally available for cancellations in this period.
  • You may be able to defer your attendance to a later course depending on the number of participants registered on the course you are cancelling.
  • In the case that you cannot attend, if you can find a replacement participant who can use the funds you have already paid us, then we are happy to take that participant in your place. Note that we will not refund your money and take a new payment from them; they will need to use your payment.
  • If you do need to cancel in this period, it is always better to contact us and talk it through with us, we can often find a good solution with you.

14 to 0 days before a course

  • Refunds are not available for cancellations in this period or no-shows.
  • You may not defer your attendance to a later course.
  • In the case that you cannot attend, if you can find a replacement participant who can use the funds you have already paid us, then we are happy to take that participant in your place. Note that we will not refund your money and take a new payment from them; they will need use your payment.
  • If you do need to cancel in this period, it is always better to contact us and talk it through with us, we can sometimes find a mutually satisfying solution.

All cancellations must be submitted through our contact form or via email

Course Cancellation by EMBO Solutions GmbH

Because we require a minimum number of participants for each course, if this minimum is not met, your course may unfortunately be cancelled. If the course is to be cancelled, you will receive at least 4 weeks’ notice. You will then be offered a full refund or the opportunity to join an alternative course at your convenience. We cannot take responsibility for any unrecoverable costs you may have incurred, so we recommend always booking flexible travels tickets and/or taking out travel insurance. We only cancel 1 or 2 of the approx. 100 courses we deliver each year, so it is very rare.

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